Position Title: Resident Support Aide

Position Title:  Resident Support Aide

At IGGH our mission is to ensure that our residents will experience life to the fullest and receive the highest quality of service and compassionate care.  IGGH is an equal opportunity employer. Through this position you will gain valuable experience and begin to develop an understanding of the importance of long-term care to the Ontario healthcare system.  This will be an opportunity to learn with an organization that values accountability, teamwork, innovation and personal life balance.

Accountability and Reporting Responsibility:

The successful candidate(s) will report to the Director of Care (“DOC”) but will be required to take direction from individuals designated by the DOC who have had the responsibility for direct resident care at the Home.  Most times these individuals will be Registered Nurses (“RN”). Registered Practical Nurses (“RPN), and Personal Support Worker’s (“PSW’s”).  The DOC is accountable to the Executive Director, the most senior person in the organization.

Position Summary and Responsibilities:

The Resident Support Aide (“RSA”) will assist in maintaining a safe and secure environment for the Home’s residents. The RSA will assist staff in performing various duties which help the healthcare team provide the best possible level of care to our residents at the Home.

The RSA’s role will be is responsible for providing non-care related support to our residents.  For clarity, the RSA will not provide personal care at any time (which includes bathing, toileting and personal grooming), but will include responsibilities as outlined below.

Resident Support Aide Role and Responsibilities

  • Acting as a spotter for residents requiring a 2-person (or more) lift or transfer.
  • Providing assistance to residents during mealtime.
  • Making residents’ beds, changing linens; and tidying resident closets and drawers as requested.
  • Providing one-on-one or small group visiting programs – offering companionship to a resident (e.g., sit with and do an activity of resident choice).
  • Assisting with distribution of snacks.
  • Assisting PSW’s with rounds, completing daily resident care charts, and providing assistance as directed.
  • Labeling personal items in resident rooms.
  • Assisting in cleaning and disinfection of resident side tables, wheelchairs, walkers, and other requirements as assigned.
  • Providing functional assistance to support areas such as the kitchen/nutrition, environmental services, and administration.


Has good communication skills, is courteous and conducts oneself in a professional manner.  This is a highly interactive environment which includes the resident, resident family members, staff, and volunteers\

  • Must be sensitive and empathetic to the needs of the residents.
  • Has attention to detail which will ensure all duties are conducted in accordance with the policies and procedures of the Home, and all applicable Government regulations, laws, and policies.
  • Understands and follows all health and safety policies and procedures.
  • Works safely to reduce the risk of injury to self, other staff members and residents.
  • Promptly reports all actual or potential hazardous situations or injuries to the immediate supervisor.
  • Respects the need to maintain the absolute confidentiality of residents’ personal information.
  • Strong interpersonal skills (experience in volunteering and customer service is an asset).
  • Possesses an interest and ability to work with older adults; and some awareness of the impacts of dementia.

Special Requirements:

  • Work requires constant standing and walking, some bending, twisting, and lifting
  • Work is performed indoors in well-lit ventilated rooms.
  • May be exposed to communicable disease.
  • Must be prepared to respond to emergency situations (training to be provided onsite).
  • Criminal Records Check and Vulnerable Persons Check required.
  • Ability and availability to work days, evenings, nights and/or weekends.


Anybody is eligible to apply.  Candidates currently enrolled, who have been enrolled, or who will be enrolled in a provincially accredited educational institution, are preferred.  All candidates must comply with the Conditions of Eligibility outlined by the Canada Summer Jobs Program and published by the Department of Social Development and Employment.  Experience in the healthcare field would be considered beneficial.

COVID-19 Disclaimer:

This position involves work at a facility where COVID-19 has been present, and work with older adults who may have higher risk if exposed to COVID-19.  IGGH takes the health and safety of its residents and staff extremely seriously and implements all reasonable precautions to maintain the health and security of both.

Due to the serious concerns relating to COVID-19, and to ensure the safety of our residents and staff, candidates will be subject to ‘active screening’ as directed by the Chief Medical Officer of Health, which requires a rigorous health screening process.

Terms and Conditions of Employment:

Employment Duration:  May 1, 2010 to August 31, 2020

Wages:  The position is a salaried position based on a 37.5-hour week commencing as soon after May 1, 2020 as possible, and ending August 31, 2020.  A successful candidate can expect to be paid $18.00 per hour.

Funding:  We have applied to the Government of Canada for federal funding.  The number of positions we hire will be dependent on the success of our funding application to the Department of Social Development and Employment of Canada.

Submission of Resumes:

Please submit your resume in electronic form by no later than May 10, 2020 to:

Ms. Liz Borges

Email:  liz.borges@responsivehealth.ca


We are committed to meet the standards of the Accessibility for Ontarians with Disabilities Act (AODA), should you require accommodation of any nature please notify us in order that we may provide equal access for this opportunity.